Most Common Frequently Asked Questions 


êWhat Is The Phone Number For The Hotel?
The phone number is +353 91 739 000

êWhat Are The Check-In/Check-Out Times?

  • Check-in is available from 3:00pm onwards. If the room is ready earlier, we will do our best to check guests in earlier, you can enquire with the reception desk.
    If you have any early check-in request, please let us know in advanced and we will do our best to meet your early check-in needs.
  • Check-out is 12pm. For late check-out requests, please phone us in advance.

êDo I Need A Card To Secure My Booking?
Yes, it is Hotel policy all reservations have credit cards secured on the room when bookings are made via website or through the hotel directly.


êHow Far Away Is Galway City From The Arches Hotel?
We are located on the N83 in between the Claregalway Castle and The Claregalway Hotel, 12.1km from Galway City.

êIs There A Bus Service From The Hotel To The City Centre?
Burkes bus services runs through Claregalway. Timetables can be printed at reception for guests or can be found online through the link below.

Burkes Bus Official Website
êIs There Parking At The Hotel? Is It Free?
There is optimum parking facilities at the hotel front, sides and rear of the building. Those looking to park large vehicles are best parking at the rear of the building.

Wheelchair parking is allocated at the rear of the building, with a ramp and wider door entrance (you can call us ahead of time and we can assist you with your entrance to the hotel).

Parking at The Arches Hotel is free.

êCan I Make A Booking For Someone Else, How Do I Pay For Their Stay?
If a booking is made directly through our website and you wish to pay with a company card, please email us at , or call us on +353 91 793 000. We can arrange a payment safely and securely for you through either channel.


êCan I Make A Booking For Someone Else, But They Will Pay For Themselves?
We can make bookings for guests on behalf of other people. We do request a credit card to secure the booking, no payment will be taken until guests check in. They can pay with their own card, or cash upon arrival. 


êIs The Hotel Wheelchair Accessible?
The hotel is fully wheelchair accessible. To book our wheelchair accessible room type you can call us to reserve it directly on +353 91 739 000


êWhat If I Left An Item Behind?
Please contact reception on +353 91 739 000 and we will check lost property for your item. 


êCan I Request A Smoking Room?
We are a Non-Smoking hotel


êWhat Is The Wi-Fi Log-in Password?
The wi-fi is open, there is no password

êWhat Time Is Breakfast Lunch & Dinner Served At?


Breakfast  8am – 11.30am
Lunch  12pm – 5pm
Dinner  5pm – 9pm

Sunday & Bank Holiday
Breakfast 8am – 11.30am
Lunch & Dinner  12pm – 9pm 

êHow Do I Request A Copy Of My Bill?
To get a copy of a bill, please email us on

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