Privacy Policy
Last Updated: 9th/May/2022
The Arches Hotel Claregalway is owned and operated by the Dunleavy Family and are committed to protecting and respecting your privacy.
The General Data Protection Regulation (GDPR), which has been affective since May 25th, 2018, was put in place to introduce new and enhanced obligations and responsibilities in addition to the legislation at the time that was introduced in 2016, upon all companies who hold or use personal information inside the European Union and/or use such information obtained for a European citizen.
We at The Arches Hotel respect your right to privacy and strive to ensure you that your private information and data is safe with us. This includes when using our website, and creating bookings, booking over the phone or the sharing of any information through reservations or function bookings.
We want to reassure you that your information is protected, and documents in physical format are always shredded and disposed of appropriately when they are no longer needed.
The types of personal data we may require are such as:
- name,
- age,
- gender,
- address,
- telephone,
- mobile
- e-mail,
- card payment details to secure bookings
- card payments details to process payments
- travel details
- social networking contact details, your social posts about any of our trips and travel experiences.
- photographs,
- your preferences
It is your right to withdraw your consent of giving/or us holding your information at any time by contacting us and informing us of your decision to withdraw your consent. In any e-mails you receive from us that you no longer want to receive, we would ask you to unsubscribe from the email or send us an email to request we unsubscribe you. You can tittle your email "unsubscribe" as your heading.
Business Related Information:
If you are an individual working for a company who is making reservations on behalf of the guest/guests. We may require the following information listed above and more.
- name of guests working for your company who will be staying with us
- name of the company
- name of the person making the booking on behalf of the company
- age of the guest/guests staying with us
- gender,
- address,
- telephone,
- mobile
- e-mail,
- card payment details to secure bookings
- card payments details to process payments
- travel details
- social networking contact details, your social posts about any of our trips and travel experiences.
- photographs,
- your preference
Survey/Competition Information:
Any information collected from surveys or competitions or promotions we run.
Correspondence:
This included any correspondence, communications and messages between you and us, and any third parties that relate to any booking or booking enquiry.
What We Use Personal Data For:
· Bookings: To enable us to make bookings, to manage enforce all bookings, booking searches and enquiries. This also includes if you are a passenger to the person making the booking.
· Payments: To collect and make payments were due in conjunction with bookings. This is a necessary step for the preparation of the contract between us and the person/s making a reservation.
· Communication: To be able to communicate with you concerning any enquiries, issues, needs or wants you or we may have.
· Record Keeping: To keep internal records which allows us to have reasonable archives which helps us manage many things such as concerns, enquiries, complaints and contracts. This is to ensure the protection the business to the interest of us and the efficient running of it.
· Direct Marketing: To carry out direct marketing and identify you as a customer which help us identify your preferences to help guide us in our marketing. Such as if you are a cooperation, we can target our emails from a corporate angle. We may engage in direct marketing via the following means:
1. Email
2. Social Media
3. Text/Phone Calls
Holding Of Information/Data
We at The Arches ensure all personal data in physical format is shredded and disposed of appropriately and digital data is deleted once it has served its purpose.
